BOMA New York: AI transformation in New York City commercial real estate - by Patrick Dolan

As Manhattan’s commercial real estate landscape evolves, BOMA New York members are at the forefront of integrating artificial intelligence across property operations. This shift is more than just technological advancement – it is a fundamental reimagining of building management that places efficiency, sustainability, and enhanced tenant experience at the center of property operations. From AI-powered building systems to intelligent digital concierges, these technologies are redefining commercial real estate in New York City. 

The integration of AI into commercial properties has accelerated in recent years, with building owners and managers recognizing that investing in these technologies directly translates to improved operational efficiency and increased tenant satisfaction. BOMA New York members are leading this charge, implementing comprehensive strategies that address both sustainability and service excellence. 

AI capabilities have become a critical differentiator in Manhattan’s competitive office market. Rudin exemplifies this approach with its powerful Nantum OS platform, which continuously optimizes energy usage patterns and implements automated adjustments based on occupancy patterns and weather forecasts. These AI-powered energy management systems are helping New York properties stay efficient while optimizing operational costs. 

Similarly, CBRE has developed Ellis AI, an advanced platform with access to billions of data points from over 300 sources, transforming building operations from reactive to proactive management. 

BOMA New York recognizes the importance of ongoing education in the commercial real estate industry and continues to support professional development across various operational disciplines. These educational initiatives provide property professionals with practical insights and best practices that help members stay at the forefront of industry advancement, creating value for tenants and building owners alike. 

As we look toward the future of New Your City commercial real estate, it’s clear that AI will continue transforming the industry in increasingly sophisticated ways. Our members recognize that thoughtful AI implementation delivers tangible benefits across multiple dimensions of property performance. Through ongoing innovation and collaboration, BOMA New York members are ensuring that New York’s commercial properties remain at the cutting edge of the industry for years to come. 

Patrick Dolan, RPA, is chairman of BOMA New York.